Service notes

Arrival & departure

  • Your room will be available to you starting at 3:00 on the day of arrival, with check out at 11:00 on the day of departure. The Home Lodges will be available to you starting at 4:00 p.m. on the day of arrival, with checkout at 11:00 on the day of departure.
  • Please note that we will charge the daily room surchargefor the room category booked after 11:00 a.m.

Early spa before arrival / LATE SPA CHECK OUT:

  • We will charge a surcharge of 15 EUR per person (Happy Morning rate) for use of the spa before 3:00 p.m.
  • The use of our pools, saunas and recreation rooms is possible for the entire day on the day of departure; changing rooms and recreation rooms are available!

Felkian Club

  • Become a member of the Felkian Club today! You’ll receive 5% of your total trip price as bonus miles for your next stay, and benefit from many advantages!
  • You can find more information and an online registration here...

Holidays and bridge days

  • We will charge a seasonal surcharge of €10 per person and night on the following weekends, holidays and bridge days: Fastnacht, Easter, May Day, Ascension Day, Whitsun Corpus Christi, German Unification Day, All Hallows’ Day.
  • Our special Christmas and New Year's Eve arrangements will be exclusively bookable for the period from 23rd December to 2nd January.

Smoking

The BollAnts is a non-smoking hotel! You may smoke in the park and on the room balconies.

Billing

  • All room rates are subject to municipal spa taxes (€1.30 per person & day).
  • The bill can be paid with EC card or cash at the end of your stay.

Restaurants

  • “Villa” - open daily mornings and evenings, for hotel guests only.
  • “Hermannshof” - open daily evenings. Reservation only.
  • “Jungborn” - open evenings, except for Sunday and Monday. Reservation only.

Cancellations - especially customer-oriented

  • In case of a cancellation within 7 days prior to arrival, we will charge 80% of the booked room rate.
  • 80% of the cancellation amount will be credited to you upon a later stay!

General Terms and Conditions

Wellness appointments

We strongly recommend booking your wellness applications 14 days prior to arrival. Times for booked wellness treatments will only be confirmed on the day of arrival. The treatment times for the following day will be conveyed to you upon arrival.

Our wellness reception is there for you from Monday to Sunday, from 9:00 a.m. to 6:30 p.m.! Tel. +49 (6751) 9339 -166 wellness@bollants.de

Stays of 7 nights or more

For stays of 7 nights or more, a deposit in the amount of 50% of the booked room price or the lump sum must be made.

Bank details

Volksbankd Rhein-Nahe-Hunsrück
BIC GENODE51KRE
IBAN DE29 5609 0000 0003 1952 37

General terms and Conditions 

You can find all of the information on our GTCs here