General Terms and Conditions
Kurhaus Dhonau GmbH & DAS BOLLANTS GmbH & Co. KG
Janine & Jan Bolland
55566 Bad Sobernheim, Germany
We will make every effort to make your stay as pleasant as possible. That also entails you knowing precisely what services we render, what we guarantee and what liabilities you have against us. We therefore ask that you note the following General Terms and Conditions that govern the contractual relationship between us and you and that you acknowledge with your booking.
1. Conclusion of the contract
The contract is concluded as soon as the room(s) is/are purchased and accepted, or if an acceptance is no longer possible for time reasons, is/are provided. Several purchasers are jointly and severally liable for all obligations arising from this contract. Group and travel organisers must provide the exact list of participants by three weeks prior to arrival. A change to the number of rooms plus/minus 10% can be done for free up to four weeks prior to arrival.
2. Arrival and departure
Without an arrangement in writing to the contrary, checking into the room(s) is not possible before 3:00 p.m. on the day of arrival (not before 4:00 p.m. for our Home Lodges) and check out must take place by 11:00 a.m. of the day of departure. In the case of a scheduled departure after 11:00 a.m., the guest is asked to inform reception of this no later than 10:00 p.m. on the day before departure.
If you would like to use our wellness area before 3:00 p.m., we will charge 15.00 euros per person for our wellness bag, including bathrobes and bath towels.
Half of the room price must be paid by 6:00 p.m. on the day of departure, and the full room price after 6:00 p.m. Reserved rooms must be checked into by no later than 6:00 p.m. If this does not occur, the hotel can access the room, provided a later arrival time was not agreed upon in writing.
3. Services and prices
The contractual services result from the statements in the reservation confirmation. The agreed upon prices are inclusive prices. The increase of the VAT after conclusion of the contract will be at the customer’s expense. If more than four months lie between the conclusion of the contract and the day of arrival, the hotel reserves the right to make price changes without prior notice. All prices are in euros.
The proprietor can provide the guest with an adequate alternative accommodation if this deemed acceptable to the guest, especially because the deviation is slight and objectively justified. An objective justification given, for example, when the room (or rooms) has become unusable, already accommodated guests extend their stay or other important operational measures determine this step.
The guest does not have a claim for compensation for services that are ordered, but not utilised.
The therapies are invoiced privately and are company tariffs that differ from the health insurance and subsidy office rates. Upon request, you will receive an extra invoice for accounting charges with your health insurance.
The hotel can require a prepayment of 50% of the agreed-upon price for the reservation. If the hotel offers package holidays as a travel organiser, only 10%, maximum 256.00 euros per person, can be required as a prepayment. If the hotel charged a higher prepayment in these cases, the payments made are protected against insolvency pursuant to § 651 K of the German Civil Code (BGB).
If this prepayment is not received by the hotel's bank account within two weeks of the request, the hotel shall be entitled to withdraw from the contract. The withdrawal must be communicated immediately. If nothing else has been agreed upon in writing between the partners, payment will take place in cash, no later than the day of departure. If an agreement on payment against invoice has been made, the customer shall settle the invoice no later than 10 days from the invoice date.
The proprietor is not obliged to accept non-cash forms of payment like checks, credit cards or vouchers.
All withdrawals must be made in writing.
a) In the case of non-utilisation of the contractual services, the individual guest is obliged to pay 100% of the agreed-upon prices for the booked services. The hotel is held in good faith and trust not to let non-utilised rooms to somebody else to avoid losses.
Up to 7 days before arrival = free cancellation. Afterwards, we will charge 80% of the booked services. (Exception 24.12. - 2.1.: Cancellation period up to 21 days prior to arrival).
B) The following alteration and cancellation period apply for group reservations with 5 participants or more:
Up to four weeks before arrival = free alteration
If alterations are made later than four weeks prior to arrival, or the number of participants changes more than 10% from the agreement, the customer shall pay 100% of the agreed-upon price for the missing number of participants. Moreover, if special costs have arisen for the hotel due to the order, these are to be compensated in full by the customer.
The contractual partner of the hotel, or the guest as such or as host, is fully liable to the hotelier for damages caused by them or their guests. Use of the let rooms deviating from the contract entitles the hotel to termination of the contract without notice. This will not reduce the claim to the agreed-upon charges.
The hotel reserves the right to withdraw from the contract if the rendering of service has become impossible due to force majeure or industrial action without damages being able to be derived. The hotel is not liable for outside items, according to the conditions of the GTC. Liability is excluded if the room or the containers from which the items were stolen were unlocked.
Liability is only assumed for valuables if these are deposited with reception against receipt. Money is likewise to be deposited with reception against receipt.
The hotel is liable for the correctness of the description of services in brochures, as well as for the proper rendering of the contractually agreed-upon services. The hotel is not liable for the services by hotels it has brokered.
Important: Liability can only be assumed for high-value clothes or valuable items if the staff’s attention was drawn to the special value upon filing of the clothes or valuables!
7. Gift certificates/gift certificate purchase
a) The gift certificate can only be redeemed in the amount paid for the gift certificate, and explicitly not after the service named on the gift certificate.
b) Gift certificates are valid for exactly 2 years after the issue date. If no issue date is noted, the date of payment for the gift certificate shall apply.
c) The hotel will only redeem gift certificates that are completely paid for.
d) A disbursal of the gift certificate value in cash is impossible.
e) The gift certificate can be redeemed, depending exclusively on availability, for any desired service by the hotel.
F) Upon submission of the online gift certificate form, a legally valid contract is concluded between the customer and Das BollAnts GmbH & Co. KG.
g) Payment by credit card is possible. The credit card holder is liable, with the rendered credit card guarantee, for the full invoice amount. Should the customer’s credit card be invalid or not authorised, the hotel reserves the right to declare the gift certificate invalid. The credit card will be charged by the hotel after receipt of the form.
h) The gift certificate generally becomes valid only after payment.
i) You will receive the gift certificate by mail, usually within 3-5 business days. Note: No shipment will take place on public holidays or on weekends.
j) Delivery shall take place to the person and address which you entered. We do not assume any liability for delays due to mail delivery.
k) Customers who are consumers in the sense of the German Consumer Protection Act can withdraw from a contract concluded in long-distance transactions (or a contractual declaration submitted in long-distance transactions) within a period of seven business days. The withdrawal period begins on the day of the conclusion of the contract, whereby Saturdays do not count as business days. It is sufficient if the declaration of withdrawal is submitted within the deadline, without indication of reasons. However, the right to withdrawal does not exist if the rendering of the service has already begun within the withdrawal period.
8. Final provisions
In commercial transactions, the place of performance and jurisdiction are the registered office of the hotel. Verbal agreements shall only take effect when the hotel has confirmed them in writing. Should individual conditions of these General Terms and Conditions become invalid, this shall not disturb the validity of the other conditions. (see German Civil Code §306)