Guest Relation Manager

m | w | d
Full-time



Your Responsibilities

Complaints and Quality Management

  • Proactively soliciting guest feedback
  • Close coordination with the front desk and reservations management
  • Targeted handling and resolution of guest complaints
  • Management of guest relations systems | Kunleisys | Google
  • Continuous analysis of instant feedback (social media, Google, etc.)
  • Development of complaint handling procedures and training of front office staff
  • Support with all front office tasks as needed


VIP Services

  • Personal greeting and rooming of designated guests
  • Development of special guest experiences
  • Coordination of VIP arrivals, including room assignments
  • Preparation of personalized VIP letters

Your Profile

  • A successfully completed vocational training program in the hospitality industry or a related field
  • Professional and managerial experience in a similar or deputy position in the upscale hospitality industry, or several years of experience as a shift supervisor (2–3 years)
  • Ideally, experience with Opera Cloud
  • Strong organizational skills and a high sense of responsibility
  • Strong numerical aptitude and analytical thinking
  • Enjoyment of work, reliability, and team spirit
  • Professional and well-groomed appearance
  • Excellent communication skills
  • Good English skills

We offer

  • Regular working hours and a workplace wellness program for an optimal work-life balance
  • Competitive compensation and additional benefits (including a company pension plan and top-tier employee perks)
  • The opportunity to actively contribute to the company’s development
  • A proven, excellent work environment within a close-knit, friendly team
  • Employee events and an attractive range of cultural and recreational activities in the area
  • A secure job in a pleasant setting within an innovative company
  • Housing available if needed

Sounds exciting? Take the direct route to your new job:

How did you hear about us?

back to overview

A bartender at Bollants Spa im Park preparing a cocktail in a copper mug at the LINDEN bar.

Interested?

If so, we’d love to hear from you and look forward to meeting you in person soon.

Please send your application materials to katrin.scheffler@bollants.de or simply give us a call at: +49 6751 9198-0

Warm regards – Katrin Scheffler & the entire Bollants team

Plan your stay
Arrival
01
Departure
08
Adults
01
Booking
Plan your stay <script src="https://code.jquery.com/jquery-3.7.1.min.js"></script> <script src="https://code.jquery.com/ui/1.13.3/jquery-ui.min.js"></script> <script> $(function () { var $quickform = $('.quickform'); var $arrival = $('input[name="arrival"]'); var $departure = $('input[name="departure"]'); var $adults = $('.substitute.adults').closest('.fill-container').find('input'); var $children = $('input[name="children"]'); var $commit = $('.quickform .commit'); function pad(num) { num = parseInt(num, 10) || 0; return num < 10 ? '0' + num : String(num); } function formatDate(date) { return pad(date.getMonth() + 1) + '/' + pad(date.getDate()) + '/' + date.getFullYear(); } function updateSubstitutes() { var arrivalDate = $arrival.datepicker('getDate'); var departureDate = $departure.datepicker('getDate'); var adults = parseInt($adults.val(), 10) || 0; var children = parseInt($children.val(), 10) || 0; if (arrivalDate) { $('.substitute.arrival').text(pad(arrivalDate.getDate())); } if (departureDate) { $('.substitute.departure').text(pad(departureDate.getDate())); } $('.substitute.adults').text(pad(adults)); $('.substitute.children').text(children); } function updateCommitLink() { var arrivalDate = $arrival.datepicker('getDate'); var departureDate = $departure.datepicker('getDate'); var adults = parseInt($adults.val(), 10) || 0; var children = parseInt($children.val(), 10) || 0; var baseUrl = $commit.attr('data-baseurl'); if (!arrivalDate || !departureDate || !baseUrl) return; var childrenAges = Array(children).fill(0).join(','); var url = baseUrl + '?propertyCode=HHNBS' + '&fromDate=' + encodeURIComponent(formatDate(arrivalDate)) + '&toDate=' + encodeURIComponent(formatDate(departureDate)) + '&numberOfAdults=' + encodeURIComponent(adults) + '&childrenCount=' + encodeURIComponent(children) + '&childrenAges=' + encodeURIComponent(childrenAges) + '&destinationAddress.location=BollAnts+-+SPA+im+Park,+Felkestraße,+Bad+Sobernheim,+Deutschland'; $commit.attr('href', url); } function syncDepartureMin() { var arrivalDate = $arrival.datepicker('getDate'); if (!arrivalDate) return; var minDeparture = new Date(arrivalDate); minDeparture.setDate(minDeparture.getDate() + 1); $departure.datepicker('option', 'minDate', minDeparture); var departureDate = $departure.datepicker('getDate'); if (!departureDate || departureDate <= arrivalDate) { $departure.datepicker('setDate', minDeparture); } } function updateAll() { updateSubstitutes(); updateCommitLink(); } function initDatepickers() { if ($arrival.hasClass('hasDatepicker')) return; var today = new Date(); var tomorrow = new Date(); tomorrow.setDate(today.getDate() + 1); $arrival.datepicker({ dateFormat: 'mm/dd/yy', minDate: 0, onSelect: function () { syncDepartureMin(); updateAll(); } }); $departure.datepicker({ dateFormat: 'mm/dd/yy', minDate: 1, onSelect: function () { updateAll(); } }); $arrival.datepicker('setDate', today); $departure.datepicker('setDate', tomorrow); syncDepartureMin(); updateAll(); } // defaults if (!$adults.val()) $adults.val('1'); if (!$children.val()) $children.val('0'); // clear adults / children when clicked or focused $adults.on('focus click', function () { $(this).val(''); updateAll(); }); $children.on('focus click', function () { $(this).val(''); updateAll(); }); // update values $adults.on('input change', updateAll); $children.on('input change', updateAll); $arrival.on('change', function () { syncDepartureMin(); updateAll(); }); $departure.on('change', updateAll); // if form is already visible if ($quickform.is(':visible')) { initDatepickers(); } // if form gets shown later, initialize then var observer = new MutationObserver(function () { if ($quickform.is(':visible')) { initDatepickers(); } }); observer.observe($quickform[0], { attributes: true, attributeFilter: ['style', 'class'] }); }); </script>
Get in Touch

Choose your preferred communication channel – the BollAnts team is here for you!

Voucher +49 6751 9198-0 info@bollants.de Inquiry
Book online